When the pandemic was in full effect, restaurants turned to contactless menus to spare patrons from sharing hard copies, minimizing contact with the hopes of reducing the spread of Covid-19.
Now, with restaurants fully open again, QR code menus seem to be a pandemic restructuring that is here to stay. Contactless service continues to be important in maintaining the health and safety of diners, and restaurant tech company sunday is furthering restaurants’ contactless capabilities.
In a few weeks, QR ordering and paying will be available for restaurants in Toronto to use, as sunday launches a new program (that saw massive success in France) in Canada.
The new service allows guests to select their order and pay from their smartphone almost instantaneously. The focus, sunday hopes, is on high-traffic places, like bars, festivals, and fast food outlets, among other places.
Of course, health and safety is not the only benefit of contactless, QR code ordering. It will also reduce wait times for patrons, and streamline the delivery process for restaurants and businesses, hopefully allowing them to increase profits.
“Waiting times are the number one reason for cancelled orders in the fast food industry,” said Roberto Casoli, sunday’s General Manager for Canada. “In a bar, on average, a customer orders twice and waits 24 minutes to order and pay.”
Canadian businesses who have had the chance to sample the product seem to have positive reviews so far. “We have seen an increase in drink/appetizer sales and a faster table turnover time. We understand that what we are doing is a big change for a lot of people,” said the owner of Ottawa brewing company Beyond the Pale in a statement. “The majority of people that have been willing to try it have enjoyed the ease of ordering, speed of delivery, and uniqueness of the experience.”
Pilot projects of sunday’s new program are slated to kick off in Toronto and Montreal in the coming weeks.